Refund Policy

Failed generations

When a submitted generation is confirmed as failed, its consumed credits are returned automatically. The return is a credit adjustment to your account, not a reversal of a Stripe payment. A pending generation must reach a confirmed result before failure handling can complete.

If a failed job has not returned credits, contact support with the task ID. Do not submit the same job repeatedly while it is still processing.

Subscriptions

Cancellation stops future renewal under the billing terms shown in your account. It does not automatically reverse completed charges. Monthly allocations and expiration continue under the plan's applicable billing period.

Payment refund requests

Contact the service operator about duplicate charges, unauthorized transactions or a service issue affecting a purchased plan or credit pack. Include your account email, order identifier and a short description. Refund eligibility and any amount depend on the purchase, usage, circumstances and applicable mandatory rights; this template does not set an unapproved fixed refund window.

AI outputs can vary. A result that differs from a preferred creative interpretation is not automatically classified as a technical generation failure.

Contact

Contact support at support@omnihuman20.com. Include your account email and relevant order or task ID, and never send a password or payment card number.